Frequently Asked Questions

All personalized items are made to your specifications. If you'd like to modify a non-personalized piece — skipping a date, adding a line, or making a small change — you can note that in the personalization box as well.

Enter your personalization details in the box on the listing before adding to cart. Write your message exactly as you'd like it to appear: it will be engraved or stamped as written, including capitalization and punctuation. Leave out quotation marks unless you want them on the finished piece.

If you're ordering multiples of the same personalized item — for a wedding party or group gift, for example — select your quantity and list each person's details in the personalization box.

For a fully custom design, contact us before placing your order. A sketch or reference image is always helpful.

Yes — we love working on custom pieces. Reach out through our contact page with your idea, and we'll go from there. Depending on the complexity of the design, a design fee may apply.

Yes. For the best results, send your logo in black and white as an AI, SVG, or PDF file. We can work with PNG or JPEG files using conversion software, but fine details may be lost depending on image quality.

By submitting a logo or design, you confirm that you hold the rights to it and have permission to reproduce it.

Yes. Handwriting can be engraved on wood, glass, acrylic, powder-coated stainless steel, and uncoated stainless steel.

For the best results, scan your handwriting with a flatbed scanner rather than photographing it. If you're using a phone, place the paper on a flat surface and shoot straight down — avoid angles, shadows, and flash.

Yes. Photographs can be engraved on glass, acrylic, wood, powder-coated stainless steel, and uncoated stainless steel.

Photo quality matters. Images taken directly from a phone or camera produce the best results. Photos pulled from social media or the web are typically compressed and engrave flat, even after editing. For best results, aim for 300–1200 DPI.

For fingerprints, a flatbed scanner produces sharper results than a phone photo. If a scanner isn't available, secure the paper to a flat surface and shoot straight down — avoid angles, shadows, and flash.

Same item, same personalization — select your quantity and list each person's details in the personalization box. This works well for wedding party gifts, fundraising merchandise, or branded items with a small business logo.

Same item, different sizes, styles, or finishes — select your quantity and options, add personalization details, then add to cart. Repeat for each variation.

If the quantity you need isn't available, contact us before checking out and we'll work something out.

For laser-engraved products, a digital proof will be sent within 48 hours of ordering. This file shows text, font, and overall layout — it won't reflect the final color scheme, as exact color replication in a design file isn't always possible.

For stamped, hand-cut, or other finished pieces, proofs are not sent by default. If you'd like to see the finished product before it ships, just request it — but please note this is a visual confirmation only, not an opportunity to make changes, as fabrication will already be complete.

Every jewelry and accessory item is packaged in a gift box or organza pouch with a bow. Multiple items in the same order are combined into one shipment, packed in a corrugated box with recycled materials to ensure safe arrival.

For a gift receipt or a personal message to the recipient, mark the order as a gift at checkout and add your note in the box provided.

If you're shipping directly to the recipient, double-check the delivery address before completing your order.

If you need to correct an error, contact us within 24 hours of placing your order. Include your order number and the details of the change in your message.

We don't offer coupons or wholesale — everything is made to order, and we'd rather price honestly than discount arbitrarily. All personalization and engraving is done in-house, and every piece is hand-finished.

For orders of 12 or more of the same item, bulk pricing is available. This is a popular option for corporate gifts, weddings, bridal showers, and similar events. Contact us with the details and we'll put together a quote.