Ordering
How do I place a personalized or custom order?
All personalized requests are custom made to your specifications. Non-personalized items may be customized with additional content; additional charges may apply.
Details for personalized orders should be written in personalization box on listing prior to adding to cart. Be specific regarding the format of your message, as it will be engraved or stamped how you write it. Do not include quotations marks unless you would like them included on the finished product.
If you would like to just slightly modify one of designs (not use a date or add an extra line, etc.), you may leave the instructions in the personalization section on order.
If ordering multiples of the same personalized product, select the quantity desired and details can be added in list format. This option is most often used with wedding party favors or gifts.
321 Simple Creations welcome requests for unique custom designs. It may be helpful to include a sketch of the desired object. Please Contact Us with the specific details prior to ordering a product with expectation of unique custom modifications.
Are you able to create a custom design?
Yes, please reach out to us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design.
Are you able to engrave a logo?
Yes, we ask that all logos be sent in black and white and in Ai, SVG or PDF format. We can
work with files in PNG and JPEG format with conversion software, but details may be lost due to the quality of photo or file. Please note that by providing a logo, you are assuming all rights to the design and have permission to reproduce that logo or design.
Are you able to engrave handwriting?
Yes, handwriting can be engraved into wood, powder coated stainless steel and on uncoated stainless steel. Materials that can be scanned with a computerized scanner produce better results than ones that are photographed with mobile devices. If a scanner is not available, please note that when taking a photo with a mobile device, it is best to secure the material to a flat surface and take a photo from directly above the material.
Are you able to engrave a photograph or fingerprints?
Yes, a photograph can be engraved into wood and onto coated and uncoated stainless steel. Photo engraving results are dependent on the quality of photo provided. Photos taken directly from a personal device such as a mobile phone or camera provide the best quality. Photos that have been taken from social media or the web are typically compressed and produce flat results during engraving even after manipulation. For best engraving results, recommended photo size is 300 to 1200 DPI.
Photographs or fingerprints that can be scanned with a computerized scanner produce better results than ones that are photographed with mobile devices. If a scanner is not available, please note that when a mobile device, it is best to secure the material to a flat surface and take photo from directly above the material.
Photo engraving results are dependent on the quality of photo provided. Photos taken directly from a personal device such as a mobile phone or camera provide the best quality. Photos that have been taken from social media or the web are typically compressed and produce flat results during engraving even after manipulation. For best engraving results, recommended photo size is 300 to 1200 DPI.
Photographs or fingerprints that can be scanned with a computerized scanner produce better results than ones that are photographed with mobile devices. If a scanner is not available, please note that when a mobile device, it is best to secure the material to a flat surface and take photo from directly above the material.
How do I place an order for multiples of the same item?
If ordering multiples of the same personalized product, select the quantity desired and details can be added to personalization box in list format. This option is often used with wedding party favors, fundraising merchandise, or products with a small business logo.
If ordering multiples of same item which are differing in size, style, or finish:
- Select quantity and options.
- Add personalization details.
- Add to cart.
If the quantity desired is not available, please submit request on the Contact Us page prior to checking out.
Are you able to provide proof before shipping out my product?
Digital proof will be sent within 48 hours of placing an order for all laser engraved products.
This proof is a laser design file and will provide information regarding text, font and overall design of product but may lack final color scheme as it is difficult to fabricate exact replicas. We typically do not send finished engraved, stamped and/or cut proofs unless requested by the customer. This final request for a proof prior to shipping is not an opportunity to request last-minute changes as those materials and fabrication has been fully completed.
Do you offer gift packaging and/or gift receipt enclosures?
A gift box or organza pouch with a bow is provided for each jewelry or accessory item. Multiple items in same order will be combined into one shipping container. All items are shipped in corrugated boxes with recycled packaging to ensure safe arrival through the shipping process.
Packing receipt with order details are included within every package. If you wish to have a gift receipt, please leave a message or mark as a gift at checkout and if desired, leave personalized message to recipient in box provided. If you are shipping to recipient’s address prior to checkout, please double check you have the correct verified address.
How do I make changes to an order I’ve already placed?
If you noted an error in your order or personalization request, please Contact Us within 24
hours. Please include order number and details in the contact query.
Do you have a coupon code or offer quantity discount?
Currently, 3*21 Simple Creations does not offer coupons. We do our best to have accurate and competitive pricing without the hassle of offering discounts. We carry quality items and have stringent quality control standards. All the personalization and engraving are done in house, the items are hand-finished which makes for a premium product that cannot be discounted further.
3*21 Simple Creations is open to offering bulk pricing for orders of over 12 pieces (of the same item/design). For example, for corporate gifting, weddings, bridal showers, bachelor parties etc. Please Contact Us with your inquiry.
Do you offer wholesale pricing?
3*21 Simple Creations is not a wholesaler as we all products are custom made. We are open to offering bulk pricing for orders of over 12 pieces (of the same item/design). For example, for corporate gifting, weddings, bridal showers, bachelor parties etc.
If you’re interested in a custom design order or bulk order (company logo, etc.), kindly
send us the specs to review. We will reply with pricing and delivery time.
Shipping
What are the shipping carrier options?
USPS is the most cost-effective way to ship 95% of the products we carry and is built into all listings as a default shipping provider. Shipping fees are automatically calculated based on product(s) purchased and your location.
321SimpleCreations reserves the right to ship the purchased item by the most cost-effective method unless a shipping upgrade is purchased at checkout or with additional payment method.
We also reserve the right to charge additional shipping cost to destinations outside the contiguous 48 US states. This includes Hawaii, Alaska, Puerto Rico, APO/Military addresses, and offshore destinations. These fees are typical auto-calculated at time of purchase. Contact Us if you are concerned regarding shipping fees.
FedEx and UPS options are easily accessible and available for additional cost if preferred. Please Contact Us prior to placing an order for an accurate shipping quote based on your location. UPS is typically most cost effective for larger items over 2 lbs.
What is your processing or turnaround time prior to shipping?
Most orders are processed and shipped within 3-5 business days. Once your order is placed, an email confirmation will be sent with current processing time depending on the product requested. If processing time is greater than 5 days due to unforeseen circumstances, you will be informed and offered alternative options.
If you have an urgent request or tight deadline, please Contact Us prior to placing an order. Please note that processing time may be longer during holidays or peak production seasons.
Once shipped, time in-transit will depend on your location and which carrier we used. Most orders are delivered within 3 to 8 business days.
NOTE: Production times do not include shipping time. If you need a RUSH order, Contact Us, include a message at checkout and purchase upgraded Priority or Express mail shipping.
Upgraded shipping alone will not speed up production time, but I typically pull these to the top of the pile. I am usually very accommodating.
Do you offer free shipping?
Yes, we offer free shipping for over $100 for orders shipped within the contiguous 48 states.
Please Contact Us for discounted shipping if purchasing over $100 contiguous 48 US states. This includes Hawaii, Alaska, Puerto Rico, APO/Military addresses, and offshore destinations.
Do you offer local pick up?
Yes, local pick up is available in Oakland Twp, Michigan for all online orders through 321simplecreations.com by entering the code Local-RochesterMI at checkout. Orders placed and paid for through retail locations must be picked up at that location. An email with the address and pick-up instructions will be emailed to you when your order is complete and available for pick-up.
Do you ship products internationally?
We currently only ship within the United States. International shipping requests will be honored on an individual basis. Please note that the customer is responsible for any duty or export fees that may apply after the item has shipped. Inquire about product availability by submitting a request on the Contact Us page.
Do you offer shipping insurance?
All USPS Priority & Express, UPS and FedEx packages are insured. USPS Ground Advantage shipping which is most commonly used, insurance is an add-on but it is affordable depending on package value. With that said, insurance does not cover all issues related to delivery.
Most common issue with delivery (not covered by insurance) is scanning delivered by USPS when package is not delivered or delivered to the incorrect address. Fortunately, after the shipping debacle of 2020, the USPS has added GPS location coordinates to all scans. Unfortunately, USPS employees via your local branch or the online help desk can access this information.
See below for common issues.
Shipping, Delivery & Product Concerns
How do I track my order once shipped?
Once the order is completed, tracking details will be generated and emailed to the address utilized to complete the original order. Please remember to check your junk or spam mail.
We highly recommend electronic informed delivery from the carrier website if you have any history of delivery issues.
How do I resolve issues with shipping?
3*21 Simple Creations ships all packages with valid carrier tracking. If an issue arises, we will work with you to resolve the issue, but we cannot guarantee a refund or replacement. We have been fortunate to not have many issues with shipping throughout the 15 years of our business.
See below for additional questions information.
What do I do if my package was scanned delivered and I did not receive it?
Most common issue with delivery (not covered by insurance) is scanning delivered by USPS when package is not delivered or delivered to the incorrect address. Fortunately, after the shipping debacle of 2020, the USPS has added GPS location coordinates to all scans. Unfortunately, USPS employees via your local branch or the online help desk can access this information.
If your package is scanned 'delivered' and you have not received it:
- check with your neighbors
- post on neighborhood social media sites
- call or visit your local USPS office with tracking number in hand
- file a claim on USPS.com
- What do I do? I typically wait 24 hours and speak to my carrier
Why? Common reasons for USPS scanning errors.
These are the most common reasons for this error:
- Carrier scanned delivered when putting on truck and was not able to deliver that day.
- Carrier scanned delivered to the incorrect address.
- Carrier scanned delivered to a shared mail receptable and recipient is unable to locate.
- Carrier scanned delivered and package was stolen from delivery location.
How do I navigate a shipping issue?
We are aware that shipping carriers are not perfect and occasionally issues may arise.
If your package is scanned 'delivered' and you have not received it, see above.
If you are experiencing any other issues regarding shipping, please Contact Us to navigate the process to resolve the situation as quick as possible.
What do I do if I receive a defective or damaged order?
3*21 Simple Creations values the quality of the products produced for our customers.
Occasionally, errors are made during processing or damage may occur during shipping occurs.
Production error: We will promptly remedy it to the best of our abilities. Please send photo documentation of the defect within 3 days of delivery. Product will be remade and shipped within 24 hours unless unforeseen circumstances occur.
Shipping damage: photographs will need to be taken of the damaged box exterior, interior and contents. This is a shipping carrier request and without it, a claim cannot be filed. If the exterior of the box is damaged, I recommend photos be taken prior to opening.
Contact Us here or email at 321simplecreations@gmail.com to attach photo documentation.
What if the product I ordered wasn't what I expected when I received it?
Unfortunately, ordering products online can be complicated and misunderstandings do occur. 3*21 Simple Creations makes every attempt to accurately represent products in our listings and we appreciate constructive communication when these types of issues occur. Please review our Return Policy and Contact Us describing your issue. We will do our best to resolve any issues to your satisfaction but cannot guarantee a full refund.
Payments, Cancellation, Returns & Exchanges
What payment methods do you accept?
All payments are processed through Shopify secure checkout or PayPal depending on selection at checkout. Our customers’ privacy and security are our upmost concern. As a Shopify shop owner, I do not have access to your full credit card number and security identifier utilized to fulfill a purchase. Although I can reverse or refund purchases, I cannot apply additional charges or purchases without additional authorization from the account holder.
Can I cancel my order?
Cancellation requests must be received with 24 hours of placing orders. Once order is processed and fabrication begins, we are unable to accept a cancellation request. Please Contact Us as soon as possible.
Do you accept returns or exchanges?
Yes and no. Ability to return or exchange is based on the type of product purchased. NON-personalized products ARE returnable. Personalized products ARE NOT returnable.
Once you receive your order, please check all items for any defects, errors, or missing pieces and report any issues within 3 days.
To be eligible for a return or exchange, your non-personalized item must be unused and in the same condition that you received it. We accept returns less than the original shipping costs. If your item was shipped via FREE shipping, we deduct the shipping expenses paid by our shop.
For personalized items, returns are not accepted unless there was an error on our part. We kindly request that you double check all names and dates entered for personalized orders. If something looks “off” at time of processing, we will contact you.
For more information about returning merchandise, requesting a refund, or exchanges, please visit our Shipping & Returns page.
What is your satisfaction guarantee policy?
Although personalized products are not returnable, we will make every effort to make the situation satisfactory. If you are unsatisfied with your purchase, for any reason, please Contact Us. We appreciate constructive communication regarding the situation.
Wood - Product Specific Questions
Why do wood engraved products look different even though they are considered the same product?
The true beauty of natural wood comes from its highly varied grain patterns—something we obviously can’t control. As a result, some areas might be darker or lighter which may affect
the appearance of engraving. We do our best to pick that appropriate piece of wood for your product which results in each item being unique and one of a kind.
Do you apply any finishes to your cutting/charcuterie boards?
Yes, all boards are finished with food grade mineral oil. We process each item with all necessary care during drying and post-production. However, this does not completely prevent the natural and completely normal movement of wood. Sample board wax and care guidelines will be provided with all cutting boards. We do not apply stains, varnishes or paints to products that are utilized for food or beverages.
Can I place my wood products in the dishwasher or use them in oven?
No, all boards are handwash only and should not be used in oven.
Wash with warm water. Soap is not recommended but boards can be disinfected with white vinegar. Dry immediately with a dish towel. Refrain from submerging in water or leaving it flat on a damp surface after washing.
Boards should be periodically treated by applying food-grade mineral oil or board wax to help preserve their beauty and durability. Sample board wax and care guidelines will be provided with all cutting boards.
Note: Do not put items in the dishwasher, microwave oven, regular oven, or freezer. Our wooden cooking utensils are only intended for stovetop use.
Metal - Product Specific Questions
What is Hand Stamping? How does it differ from Engraving
Hand stamping differs from engraving, as engraving is typically done with computers
and removes the metal's surface. 3*21 Simple Creations utilizes both methods. Each method has advantages and disadvantages depending on the project and desired look.
Stamping is performed with a hammer and a steel punch, pushing metal rather than removing. Each steel punch, whether it be a letter, number or design has a specific size, detail and characteristics making them unique to themselves. All items made from this method are uniquely created, one hammer strike at a time. Although I make every effort to make a perfect creation, slight depth or alignment variations may occur. Reproduced creations will be very similar but never identical.
Engraving can be performed with tools or driven by a computer but requires a much more specific base of knowledge to operate differing levels of equipment. Our engravers range from 'old-school' rotary type to fiber optic light. Each engraver has advantages and disadvantages based on the materials utilized for the intended project.
Care Instructions for Sterling Silver, Copper, and Brass
Sterling Silver, Copper, and Brass will all tarnish with exposure to certain environments and need to be polished. Jewelry should not be worn while showering, swimming, working out or applying products to skin, etc. Some individuals have more acidic skin and will tarnish jewelry items faster than others with more alkaline skin. In addition, jewelry should be stored in an appropriate location away from moisture and humid environment, like a jewelry box, etc. Darken stamped impressions will fade if silver dip is utilized to clean tarnish from metal. With proper care, your jewelry pieces should have great longevity. Polish cloth is included with all sterling silver, copper, and brass purchases.
Textile & Leather - Product Specific Questions
How do I care for the hats and beanies with the leather patch?
Please use a gentle detergent when washing using cold to warm water. Hand-wash (preferred) or wash on a delicate cycle. Do not put in the dryer, air dry only.
All patches are adhered using heat activated adhesive with an industrial hat heat press.